We have extensive safety measures in place to ensure that we have a safe and healthy environment for our visitors and staff. The measures include frequent cleaning of high-touch areas, sanitizing stations, Plexiglass shields at our Tickets and Membership Desks, directional signage to encourage physical distancing, timed ticketing, and reduced capacity. All visitors and staff are required to wear masks at all times while inside the building and while queuing outside the museum. Please review our guidelines below to find out more about what to expect when you’re back in the museum. We look forward to seeing you soon!
Guidelines for Your Visit
Stay Home if You’re Sick
If you are showing COVID-19 symptoms, please stay home. This is critical to the health and safety of our staff and communities. Our staff is available to help rebook your tickets for a later date at no extra charge via phone at 800.777.9996 for members and 888.901.6645 for non-members.
Pre-screening questions include:
|By entering the building, you acknowledge that you have reviewed and answered “no” to all these questions. The City of San Francisco requires these questions be posted. Please review them, and if you answer yes to any, return another day. Our services team can help you reschedule your ticket for an alternative date at no charge.|
Wear Your Face Mask
Per city regulations, masks are mandatory for guests age 2 and above at all times in the museum and while queuing outside the museum.
Stay Six Feet Apart
Kindly observe a minimum of six feet of social distance between you and other visitors and staff during your visit.
Keep Your Hands Clean
All bathrooms and sinks are open and prepared for increased handwashing. For ease of access, hand sanitizer has been placed throughout the museum.
Go with the Flow
Please follow directional signage and instructions of museum staff while inside the museum. All visitors will be directed to enter through the Main Entrance. Once you have entered the museum at the time indicated on your ticket, you are welcome to stay as long as you would like.
*The museums reserve the right to deny entry, refuse service to, or revoke the admission of any visitor who does not comply with these safety guidelines.
The Fine Arts Museums of San Francisco (FAMSF) Health and Safety Plan describes the steps FAMSF has taken for reopening in accordance with the City and County of San Francisco Guidance and Plan Template for Indoor Museums, Zoos, and Aquariums, per Health Order C-1.
When You Are Here
Food and Drink
The café is open starting Saturday March 6 from 11:30 am to 2:30 pm for limited indoor dining and outdoor dining, weather permitting. The cafe is following all safety protocols for indoor and outdoor dining. Digital menus are posted at the entrance to the café.
Water fountains are closed in keeping with COVID health and safety protocols. You may bring your own water.
How to Get Here
JFK Drive and Parking
John F. Kennedy Drive is currently closed to vehicular traffic from Kezar Drive to Transverse Drive. Paid parking is available in the Music Concourse garage, which may be accessed from the Fulton Street and 10th Avenue entrance. A limited number of accessible parking spots are available in the garage. For information on public transportation, please visit the SFMTA website. Cars have the ability to drop off visitors in front of the de Young using Hagiwara Tea Garden Dr. This is accessible via the intersection of MLK and Music Concourse drive.