Read our COVID-19 safety guidelines.

Visitor FAQ

Looking for more information prior to your visit to the de Young or Legion of Honor? Take a look at frequently asked questions below.

For information on tickets and refunds and any other questions, please contact us at

How can I reserve tickets?

1) Online: Click here to reserve tickets online.

2) Phone (24 hours a day, 7 days a week):
  • Members: 1.800.777.9996 (24 hours a day, 7 days a week)
  • Non-members: 1.888.901.6645 (24 hours a day, 7 days a week)

Fees apply to tickets purchased by phone.

3) In Person: Visit the membership or admissions desk at the de Young or the Legion of Honor during regular museum hours.

Looking for a specific piece in one of the museum’s collections?

Visit our online collections to search and view the de Young’s and the Legion of Honor’s collections online. You may search using titles, artists, or descriptive words, and the results will show you images and locations of specific works of art, as well as other key information.

Want information on museum events and lectures?

View the de Young calendar online. A printed calendar is also available for free at the de Young.

View the Legion of Honor calendar online.
Click on any event to be redirected to a page that contains all the available information regarding that specific event. 

Join our e-mail list for regular updates on exhibitions, events, and more. 

Tell your friends! Visit our photo kiosk on the ninth floor of the Hamon Observation Tower to take a picture and send an e-postcard to yourself, your friends, or your family.

Need to contact the Museums Membership Office?

Phone: 415.750.3636 (Monday–Friday, 9 am–5 pm) | 1.800.777.9996 (24 hours, 7days a week)


Looking for appraisal or conservation referrals?

The Museums are prohibited from offering valuations, appraisals, or authentications of artwork.

You can search for a certified appraiser here. For matters of art conservation, including cleaning and storing of items, view recommendations here for information and assistance on selecting a conservator. 

Looking to become part of the Museums’ staff?

Visit our job postings here to view all of our current open positions, internship opportunities, and to apply online. All hiring is initiated through the Museums’ website.